FREE DELIVERY ON ALL INTERNATIONAL ORDERS OVER £500 |UK DELIVERY FREE
Shop locations:
Please be aware that orders can be placed via this website or if you prefer, you can order via our Etsy shop (www.twoforjoybooks.etsy.com).
​
At Two for Joy Books we operate with honesty and integrity. Our main priority to ensure that we provide the best possible service to our customers, and that we offer a wide range of antiquarian and vintage books at prices that are fair and will appeal to a variety of interests. Before sale, all books are collated and any defects are noted, before being accurately described in the published listing. ​
If you have any questions please do not hesitate to get in touch, as I am always happy to help. ​
-
Contact name: Sarah Byrne
-
Email: twoforjoybooks@gmail.com
I aim to respond to all enquiries within 24 hours.
General information:
All orders will be processed and shipped within 48 hours of receipt of the order. All orders will be tissue wrapped and securely packed with the appropriate packaging.
Should you have any questions or requests regarding delivery please do not hesitate to get in touch.
Domestic customers:
All domestic orders are dispatched FREE OF CHARGE using either UPS, EVRI or Royal Mail. If you have any specific requests, please contact us by email as soon as your order has been placed.
​
International customers:
​ALL INTERNATIONAL ORDERS OVER £500 WILL BE DISPATCHED FREE OF CHARGE USING A UPS 5-10 WORKING DAY DELIVERY SERVICE.
​
We currently deliver to the following destinations.
​
US, Canada, Australia, New Zealand, France, Belgium, Netherlands, Luxemborg, Republic of Ireland, Italy, Finland, Portugal, Spain, Austria, Bulgaria, Denmark.
​
Please get in touch if your country is not listed for delivery and you would like to place an order. I will be happy to check the postal regulations and where possible add new destinations.
​
Alternatively, if your location is not available for delivery, please visit our Etsy store (www.twoforjoybooks.com) where delivery is available to a wider range of worldwide destinations.
​
​​. **Please note that neither Royal Mail or UPS will deliver to PO Box addresses.
For orders under £500​​
-
We charge a competitive flat rate for delivery on international orders based on the final weight of your parcel. Weight categories are as follows:
-
​
-
0-5 kg.
-
5-10kg
-
10kg and above. ​​​
​​​
IMPORTANT INFORMATION
​International taxes, customs charges or duties
International shipping charges apply to transportation costs only - international deliveries may be subject to import duties, taxes, and fees that are beyond our control. Customs procedures may also cause delivery delays.
​Please note that we are legally obliged to detail with accuracy the contents and value of your order, in order to comply with customs regulations. As such we are unable to alter the contents information in any way.
​
All orders are fulfilled and shipped from Lincoln, Lincolnshire, UK.
Please email Sarah at twoforjoybooks@gmail.com if you have any queries relating to shipping.
​
​
The following returns policy applies to all full priced items – unfortunately we cannot accept refund requests for sale/final clearance items, or gift cards.
​
If you are unhappy with your purchase, you can return it within 15 days of receipt of your order. This is 15 days from the day that your order is successfully delivered. Please note the following conditions:
​
-
The item must be in the same condition as when it was dispatched.
-
It must be re-packaged securely and with appropriate packaging.
To initiate the returns process, please do the following:
​
-
Contact Us via email on twoforjoybooks@gmail.com to let us know that you are returning your order.
-
Items returned without first requesting a refund will not be accepted.
-
In your initial email please let us know why you are returning the item.
-
Once the return is approved we will send instructions on how to the item/s.
-
Two for Joy Books is not responsible for the cost of returning items unless the item is faulty or the wrong goods have been sent.
-
A prompt refund of the product cost will be issued on receipt of the returned goods.
This policy explains how the twoforjoybooks.com website collects, uses, discloses, and manages the data of its visitors and customers.
​
If you have any queries regarding our privacy policy, please do not hesitate to contact us by email at: twoforjoybooks@gmail.com
​
Why do we collect information and how is your information collected?
​
Purchasing goods: To provide and operate the service.
When you enter the twoforjoybooks.com website to conduct a transaction, as part of the process, we collect personal information provided by you to enable us to complete the transaction and arrange delivery of the goods purchased. We refer to this as ‘Order Information.’ This information may include your name, contact telephone number, postal address, email address and payment details (including card information). Your personal information will be used for the specific reasons stated above only.
​
Service updates and Marketing:
To be able to contact our customers/visitors with service-related notices or promotional information. During the checkout process you will be offered the opportunity to subscribe to receive marketing emails. Should you opt in your name and email address will be added to our contact list so that you can receive future emails relating to new stock or upcoming promotions. We will never share your details with any other organisation or business.
**You can unsubscribe from these updates at any time by clicking on the 'unsubscribe' button at the foot of the newsletter. Alternatively, you can email us at twoforjoybooks@gmail.com.
​
Lawful Bases
​
-
Our lawful bases for collecting or using personal information to provide services and goods are: Consent
-
Our lawful bases for collecting or using personal information for service updates or marketing purposes are: Consent
-
Where we get personal information from: People directly.
Privacy Policy Updates:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.
​
​
​
​
Cookies
​
Cookies are small pieces of data typically used to keep track of the settings that users select and the actions that they have taken whilst using a site. Our site is hosted by the Wix platform, and they use cookies for important reasons, such as:
-
To provide a great experience for our visitors and customers.
-
To identify registered members (users who registered to our site).
-
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
-
To ensure our platform is secure and safe to use.
​
When you first enter twoforjoybooks.com, all non-essential cookies/scripts are automatically disabled. A notification (cookie banner) will appear on entering the site and visitors can either approve all cookie types by simply clicking Accept, or only allow specific types by clicking the Cookie Settings button.
For a more detailed explanation about cookies please go to https://allaboutcookies.org/.
How is your personal information stored?
​
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How long we keep information:
​
When you place an order on our site your order information/history will be retained for our records unless you ask for this information to be deleted.
​
Your data protection rights
​
Under data protection law, you have rights including:
​
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the bottom of this page.
​​
​How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
​
​
​
​